Delivery

At Schmitten, we strive to deliver your chocolate treats quickly and in perfect condition! Here's everything you need to know about our delivery process:

Processing Time

All orders are processed within [1-2] business days. Orders placed after [4:00 PM] will be processed the next business day. We do not process or ship orders on weekends or public holidays.

Shipping Methods

We offer the following shipping options:

• Standard Shipping (3-7 business days)
• Expedited Shipping (2-3 business days)
• Next-Day Shipping (1 business day)

Shipping times are estimates and may vary based on your location.

Shipping Costs

We offer the following shipping options:

• Standard Shipping: Free for orders over INR[X], or a flat rate of INR[Y] for orders under INR[X].
• Expedited Shipping: INR[Z]
• Next-Day Shipping: INR[A]

International Shipping

Currently, we only ship within [Country], but we are working on expanding our shipping options globally. Please check back for updates.

Order Tracking

Once your order has been shipped, you will receive an email with a tracking number so you can track your package. Please note that it may take up to 24 hours for tracking information to appear.

Delivery Delays

While we make every effort to ensure timely delivery, please note that delivery times may be affected by factors outside our control, such as severe weather, customs delays, or carrier issues. We appreciate your patience in such cases.

Return & Refund Policy

We want you to be completely satisfied with your chocolate purchase! If for any reason you are not happy with your order, here's our return and refund policy:

Return Eligibility

Due to the perishable nature of our products, we do not accept returns unless the item is damaged or defective. If you receive a damaged or defective item, please contact us within [48-72 hours] of receiving your order.

Refund Process

If your item is eligible for a return or refund, please follow the steps below:

• Contact us at [Your Contact Email/Phone] with your order number, photos of the damaged product (if applicable), and a brief description of the issue.
• Upon approval, we will process your refund to your original payment method.
• Refunds may take up to [5-10] business days to reflect in your account, depending on your bank or payment provider.

Exchange Policy

At this time, we do not offer exchanges for our products. If you are not satisfied with your chocolate purchase, please return the damaged or incorrect item, and we will issue a refund.

Incorrect or Missing Items

If you receive the wrong product or an incomplete order, please notify us within [48 hours]. We will resolve the issue by either sending you the correct product or issuing a refund.

Non-Returnable Items

• Opened or consumed products
• Products marked as “final sale”

Contact Us

For any questions or concerns, please reach out to our customer service team:

+91 - 261 - 2961100
+91 - 261 - 2961101

relations@schmitten.co

[Your Business Hours]

Thank you for shopping with [Your Chocolate Store Name]. We hope you enjoy your sweet treats!